Text messaging (SMS) terms and conditions for business contacts

These are the terms and conditions of the Sellfire Appointment Texts program. This page is for people at businesses who get a text message (SMS) from a Sellfire representative. If you are a Sellfire representative yourself, the texts Sellfire sends you are covered by the representative messaging terms instead.

The program

Program name: Sellfire Appointment Texts.

Who sends the texts: Sellfire, Inc. ("Sellfire"). Sellfire is a brand of Tapestry Software LLC, the company registered with the mobile carriers for this program.

What it sends: one-to-one text messages (SMS) about a demo or a callback you arranged by phone with a Sellfire representative: a confirmation, a reminder, the information you asked for, or a link to pick a time. No marketing or promotional messages.

How you agree to texts

You agree by saying yes on a phone call. Before any text is sent, the representative asks you, in these words or words to the same effect: Can I text you the confirmation at this number? Message and data rates may apply, and you can reply STOP at any time. If you say yes, the representative records your agreement in Sellfire against your number, with the date, the time and the call it was given on. If you say no, or you are never asked, no text can be sent: the system refuses it. Your agreement covers texts about that conversation, from that representative. Agreeing to texts is never a condition of buying anything.

Who is texting you

Sellfire runs a marketplace where independent sales representatives, contracted by Sellfire, call and write to businesses on behalf of Sellfire's customers: companies that sell products and services to other businesses. A text in this program comes from one of those representatives, about one named customer business, through Sellfire. The first text a representative sends you names the representative, the customer business and Sellfire, and says how to stop texts. Texts come from a Sellfire phone number, normally the same number that called you, and your replies go back to that representative.

When a representative texts you

These are one-to-one business texts about a conversation you are having with a representative, sent to a business mobile number. A representative may text you only after speaking with you on the phone, when you agree on that call to get a text: a confirmation, the information you asked for, or a link to pick a demo time. When you book a demo on a call you get a text confirming it and may get a reminder an hour before it starts; when you ask a representative to call you back, you may get a text the day before to check the time still suits you. Representatives do not send marketing campaigns, bulk messages or messages to purchased texting lists. Agreeing to texts is never a condition of buying anything.

What the texts look like

• A demo you booked, confirmed when it is booked:
  Hi Sam, this is Dana with Acme Software via Sellfire. Confirming our demo Thu, Nov 12 at 10:30 AM CST. Reply STOP to opt out.
• The day before a callback you asked for:
  Sam, this is Dana with Acme Software via Sellfire. Is tomorrow at 2:00 PM still good for a quick call? Reply STOP to opt out.
• An hour before your demo:
  Reminder from Acme Software (via Sellfire): your demo with Jordan starts in 1 hour. Join: https://meet.example.com/acme-demo. Reply STOP to opt out.
• The information you asked for on the call:
  Dana with Acme Software via Sellfire: thanks for your time today. The info you asked for: https://acme.example.com/pricing. Reply STOP to opt out.
• The representative's own text after your call, here a link to pick a demo time (the first text from a representative always ends with the last line):
  Hi Sam, Dana from Acme Software. Pick a time for your demo here: https://demo.example.com/acme
  Dana with Acme Software via Sellfire. Reply STOP to opt out.

A representative may also reply to a text you send them, about the same conversation.

How often

Message frequency varies with your conversation: usually one to three texts around a call or a demo. Representatives working for one customer business send at most three texts a day to your number. Message and data rates may apply.

How to stop texts

Reply STOP to any text (STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT work too). You get one text back, "Sellfire: you are opted out and will receive no more texts.", and then nothing more. A STOP covers every Sellfire representative and every customer business: no representative texts your number again, and no representative calls it either.

Replying START lets the carrier deliver texts from the number again, but Sellfire keeps your number opted out until you ask us to lift it by emailing support@sellfire.com.

Help

Reply HELP to any text and you get one text back: "Sellfire: for help email support@sellfire.com. Reply STOP to opt out." You can also email support@sellfire.com any time.

Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon and most US carriers.

Your number and your consent

We do not share, sell or provide your mobile phone number or your messaging consent to third parties or affiliates for marketing or promotional purposes. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. See the privacy policy for these texts. Sellfire's general Terms of Service and Privacy Policy apply to everything else.

Contact

Sellfire is a brand of Tapestry Software LLC.

Sellfire, Inc. · Sellfire Support · support@sellfire.com · sellfire.com/support