Privacy policy for text messaging (SMS) to business contacts
This privacy policy covers the information Sellfire, Inc. ("Sellfire") handles when an independent representative contracted by Sellfire calls and texts a person at a business on behalf of one of Sellfire's customers, as described in the messaging terms for business contacts. It supplements Sellfire's general Privacy Policy, which applies to everything else. If you are a Sellfire representative, see the representative privacy notice.
How we got your number
Sellfire and its customers put together lists of businesses that may want a customer's product or service. Business contact details on those lists, including work and mobile phone numbers, come from business data providers, from the business's own website and public listings, and from the customer business's own records. A number is never texted because it is on a list: a representative can text a number only after the person agrees to it on a phone call, as the terms describe, and only when the number is a mobile that has not been opted out.
What we collect
- Your name, role, business, and business phone numbers and email address.
- Notes and outcomes from your calls with representatives, and callbacks or demos you agree to.
- The texts sent to you and your replies, when each was sent, and the delivery result the carrier reports.
- Your STOP, START and HELP replies, and a record of any opt-out.
How we use it
To send the texts described in the messaging terms, to route your replies to the representative you are talking to, to schedule the calls and demos you agree to, to honor opt-outs, and to review representatives' work for quality and compliance. Representatives never see your full phone number: the dialer shows them its last four digits and sends the text for them.
Who sees it
The representative you speak with, the customer business they represent (the conversation is part of that customer's account), Sellfire staff, and the service providers that carry calls and texts for us, under contracts that limit them to that purpose.
What we never do with it
We do not share, sell or provide your mobile phone number or your messaging consent data to third parties or affiliates for marketing or promotional purposes. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. The one thing we pass on is an opt-out: when you reply STOP, we add your number to the do-not-contact list of every customer business whose representatives have it, so none of them contacts you again.
Your choices
Reply STOP to any text to stop texts and calls from every Sellfire representative. Reply HELP for help. To ask what we hold about you, or to have your details removed, email support@sellfire.com. We keep a record of an opt-out after removing everything else, so that we keep honoring it.
Frequency and cost
Message frequency varies with your conversation, at most three texts a day from representatives working for one customer business. Message and data rates may apply.
Contact
Sellfire is a brand of Tapestry Software LLC.
Sellfire, Inc. · Sellfire Support · support@sellfire.com · sellfire.com/support